Horst was born in Winningen, Germany, and although he had never set foot in a hotel, he announced at 11 years old that he wanted to work in one. Save my name, email, and website in this browser for the next time I comment. He worked his way up from busboy and dishwasher to becoming the legendary hotelier he is today. Ladies and Gentlemen serving ladies and gentlemen. In 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. Unleash the power of your true potential, own your career trajectory, and experience the game-changing proof firsthand. Horst Schulze is Founder and Chairman Emeritus of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co. Schulze is a legendary leader and global titan of business. From busboy to CEO, through all of his experiences in the luxury hotel industry, he developed a strong understanding of the key components of service and he will unpack those at the Summit. Prior to assuming the presidency of West Paces, Schulze served as founding Chief Operating Officer and President of The Ritz-Carlton Hotel Company. The website is intended to be an opportunity to exchange ideas for educational purposes. Schulze, Sohn eines Arbeiters, machte nach seinem Schulabschluss zwischen 1937 und 1940 eine Autoschlosserlehre. He energizes organizations to reconnect with their service commitment. Currently, Schulze serves on several boards including Reliance Trust Company, Georgia Family Council, The InfiLaw System and The Travel Institute. Need To Lead advisors are available to help implement the tools and concepts in your own work. Corporations. Horst Schulze, chairman emeritus of Capella Hotel Group, is a legend and leader in the service world. Horst Schulze:  More open – less hierarchy. Horst Schulze, chairman emeritus of Capella Hotel Group, is a legend and leader in the service world. His vision has helped reshape concepts of customer service throughout the hospitality and service industries. Lessons include: Managing Yourself; Positivity; Dignity and Respect; Assist Each Other; and Answer Phone with a Smile. They told me that 250,000 people were watching this. As a leader in the service world, Horst Schulze is the founder of Capella Hotel Group, and currently serves on the group’s board of directors. Faith Driven Movements brings together leaders from around the world that seek to make a financial, social, environmental and spiritual impact through their business ventures. When he left Ritz-Carlton to form the Capella Hotel Group, Schulze was responsible for the $2 billion Ritz-Carlton operations worldwide. Horst H. Schulze is the President and CEO of the ultra-luxury international hotel company, West Paces Hotel Group, LLC. Schulze provides audiences with successful service-oriented strategies to build and maintain lasting customer relationships that keep them coming back for more. No matter your business, three things are key to achieving excellence: people, systems, and service. Liz Wiseman - The Difference between Coaching Rookies and Veterans. This 5-series, 29-video Master Class teaches how to create excellence at work, stay focused and grounded as a leader, define hospitality in life and in work, and utilize service standards. CEOs. Lessons include: Leading Yourself; What is Excellence? His principles have reshaped the concepts of excellence, service, and competitive advantage, transcending divisions of industry across the business landscape. Horst Schulze believes that true leadership is when an organization creates an environment in which people can lead themselves, not one where they are led solely by their boss. I thought wow, 4 or 5 more and it’d be scary for a speaker. His vision has helped reshape concepts of customer service throughout the hospitality and service industries. © 2020 Global Leadership Network New Zealand. He recently completed his seminal book on creating excellence. Horst Schulze, CEO of one of the world’s most exclusive hotel companies, is joining the Global Leadership Summit speaker line-up in 2015. You don't need a powerful title or a line of direct reports—you have everything you need to use them right now. If you want to find out more about Horst Schulze and his great culture of service you can get a copy of his book entitled “Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise” and visit the website: https://www.wsb.com/speakers/horst-schulze. Schulze hatte seinen ersten Opernauftritt … Ladies and Gentlemen serving ladies and gentlemen. This book is one of the most transformational books I have ever read - John Ramstead, © 2020 | A fine Divi child theme by Sublime Digital, “We try to always forfeit leadership of ourselves toward somebody above us, the most important leadership is I, leading myself. Horst Schulze is Founder and Chairman Emeritus of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co. Schulze is a legendary leader and global titan of business. He knew if he built a team of these like-minded individuals, they would create something extraordinary. As a non-profit ministry we are generously supported by the donations of a few leaders to advance the movement. WCA:  In which aspect of leadership are you growing the most right now? In this environment, each team member will enjoy the work he or she is doing and will strive to excel in every task. A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. When he was 14, he quit school and moved more than 100 km from his home in order to become a hotel busboy. Successfully working with people requires that we are clear about what we expect from them and that we make them aware that we are for them throughout the process. Horst was born in Winningen, Germany, and although he had never set foot in a hotel, he announced at 11 years old that he wanted to work in one. A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. Past consulting and speaking clients include Chick-fil-A, Delta Airlines, Estée Lauder, BMW, Global Leadership Summit, and Schweitzer Engineering Labs. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Horst Schulze is co-founder of The Ritz Carlton Hotel Company and an expert in employee and customer experience. Horst Schulze, CEO of one of the world’s most exclusive hotel companies, is joining the Global Leadership Summit speaker line-up in 2015. The Materials are for informational purposes only, and the statements, views and opinions expressed at any presentation or in any Materials are those solely of the presenter and not of Faith Driven Movements. The maitre d’ was thought of as the most important person in the room. Faith Driven Movements is not responsible for the opinions, advice, statements, materials, presentations, data, images, videos, documentation and other information (collectively, the “Materials”) expressed or otherwise shared by guest contributors (including without limitation podcast guests, conference speakers, guest writers, participating companies and investment professionals). | Privacy Policy. All Rights Reserved. 2020 Faith Driven Entrepreneur Conference, Podcast Episode 99 - Taking Service to Another Level with Horst Schulze. About Horst. Horst H. Schulze is the President and CEO of the ultra-luxury international hotel company, West Paces Hotel Group, LLC. They told me that 250,000 people were watching this. I thought wow, 4 or 5 more and it’d be scary for a speaker. Currently chairman and CEO of Capella Hotel Group, Schulze is launching the newest standard in luxury hotels creating an unmatched tier of customer service. Horst Schulze, chairman emeritus of Capella Hotel Group, is a legend and leader in the service world. Further, Faith Driven Movements does not endorse or recommend any presenter, promoter, investment advisor, strategy, company or any views mentioned at any conference or in the Materials.